Welcome to the UIU IT Help Center
The UIU Information Technology (IT) Help Center is the central point of contact for the UIU Community for technology related incidents, problems, and requests.
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Click here to submit your own ticket!
WHEN WE ARE AVAILABLE: Our hours are 8:00 a.m. to 5:00 p.m. CST
HOW TO CONTACT US:
We are located on the Fayette campus in Garbee Hall, Suite 120 (old OSD) and will gladly accept walk-ins!
Ask Questions!
Help Center phone: 563.425.5876
Help Center email: helpdesk@uiu.edu
Help Center Skype address: uiu_it_helpcenter
When you call the Help Center, you may be asked the following basic questions in order to create a service ticket for more efficient handling of your incident:
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- First and last name
- Exact nature of the issue
- Your Center location
- How many users is the incident affecting?
In some cases you may be asked for:
- Your year of birth
- An alternate email address
- Your computer's UIU asset number
Microsoft Live@edu Services:
What is it anyway?
In the event we cannot immediately provide an incident resolution, a ticket will be created and assigned to one of our full-time IT staff.
STAFF: Click here to view the IT Help Center staff.
