Microsoft Office 365 is back online (2/1/2013 10:45am)
The Microsoft Office 365 email service is once again functioning normally. If you are still experiencing difficulties with this service, please contact the UIU IT Help Center at (563)425-5876 or email firstname.lastname@example.org. Thank you for your patience.
Microsoft Office 365 is currently down (2/1/2013 9:00am)
The Microsoft Office 365 email service is currently down. This will effect all @peacocks and all @faculty email. We are working with Microsoft to restore service as soon as possible.
Password change to upgrade to Microsoft Office 365
Upper Iowa University transitioned from Microsoft Outlook Live, to Microsoft Office 365 email service in December of 2012. This transition affected all @peacock.uiu.edu and @faculty.uiu.edu email accounts. Below is what needs to be done by the user to complete the process.
1. Go to https://eduupgrade.office365.com
2. Enter your UIU email address and current (pre-transition) password, click "Sign in"
3. Create your new password and click "Submit"
4. Click "Go to your Office 365 email"
5. Enter your UIU email address and newly created password, click "Sign in"
Please note that Microsoft no longer supports logging into your UIU e-mail through other Microsoft sites such as MSN, Hotmail, etc. To access your @peacocks account use https://outlook.com/peacocks.uiu.edu, and for @faculty use https://outlook.com/faculty.uiu.edu.
Upper Iowa University email upgrade complete - action required
We're proud to present Microsoft® Office 365. With Office 365, you'll now
have two different accounts:
Account 1: Office 365 - access to your UIU email. You will need to change
your password by signing in to https://eduupgrade.office365.com with your
current @peacocks email address and password, and then follow the
directions. Once you have changed your password you can access your email
at: https://outlook.com/peacocks.uiu.edu, or any of the appropriate links on
the UIU website.
Account 2: Personal Microsoft account - access to SkyDrive and Messenger.
Use the same @peacocks email address and old password to access this account
as you did to access Outlook Live by signing in to SkyDrive
(http://skydrive.com). Note that Upper Iowa University no longer administers
this account so UIU can't reset its password. Use
https://account.live.com/ResetPassword.aspx to reset the password for your
UIU IT Scheduled Outage Notice
The Upper Iowa University Information Technology department would like you to be aware of a scheduled outage regarding UIU's hosted email service. This includes all @peacocks.uiu.edu, and all @email@example.com email. The outage will begin on Friday, December 21 at 5:00 pm CST. During this scheduled outage, UIU IT staff will be transitioning from the current Microsoft Outlook Live (Live@edu) email system to Microsoft Office 365 email. All @peacocks and @faculty email will be inaccessible until the migration is finished. This outage is not campus/center specific and will affect the entire University community. Rest assured we will make every attempt to keep this interruption as brief as possible.
Thank you for your understanding and cooperation.
UIU - Jackson Barracks is operational (12/18/12 : 9:45am cst)
The outage at the Jackson Barracks center has been resolved.
UIU - Jackson Barracks is currently down (12/18/12 : 8:15am cst)
The UIU Jackson Barracks center is currently experiencing an outage. We are working with their Internet Service Provider to determine a cause.
Reminder: Transition to Microsoft Office 365
As a reminder, Upper Iowa University will be upgrading email accounts from the current Microsoft "Outlook Live" system, to Microsoft's "Office 365" email system. This upgrade will only effect those with an @peacocks.uiu.edu email account. If you have an @peacocks.uiu.edu email address, please keep reading for important account information!
We will begin the migration on Friday, December 21, 2012 at 5:00pm CST(please note change from initial notification sent 11/8/12). Please do not attempt to log in from 5:00pm CST on 12/21/12until you receive notification that your account is ready. You will receive notification to your personal email address on file with Upper Iowa University after your account has been upgraded.
New student email service coming soon
Upper Iowa University will be upgrading to more powerful email, web, and collaboration tools that can help you work faster and gain skills for the workplace. Microsoft Office 365 has your favorite Office features online and allows you to create sophisticated reports and presentations, collaborate in real time with classmates, and share and edit documents from your phone, PC, or Mac. This upgrade will only effect those with an @peacocks.uiu.edu email account. Watch your email for further information.
UIU Madison Center is down (10/24/12 4:15pm)
The Upper Iowa University Madison Center is back online.
UIU Madison Center is down (10/24/12 10:32am)
The Upper Iowa University Madison Center is currently down due to a major outage with their service provider. According to Windstream, the outage is affecting a significant portion of the mid-west.
UNSCHEDULED OUTAGE (10/22/12 4:25pm)
The myUIU portal and other systems are once again functional. Thank you for your patience and understanding.
UNSCHEDULED OUTAGE (10/22/12 1:30pm)
The myUIU portal will be down for approximately an hour due to an unplanned maintenance issue. This may also have an effect on our service ticket system as well as the online library resources. Please check back for the "all clear" notice.
JICS (myUIU) outage resolved (10/17/12 8:35am)
The issue with the myUIU portal has been resolved. We apologize for any inconveniences the outage may have caused. Please contact the IT Help Center if you are still experiencing difficulty.
JICS (myUIU) outage (10/17/12 7:50am)
We are currently experiencing an issue with the myUIU portal. Please be patient while a resolution is determined.
Fayette campus student Internet to see upgrade!
Upper Iowa University has partnered with Apogee to provide network service and support to your residence. To ease the transition, follow the steps below as early as October 9, 2012 to register for service. If you have any questions, Apogee's network support center is available 24-hours a day at 855-813-7009. You can also send us an email at firstname.lastname@example.org, or text "ResNet" to 84700 and a support representative will get in touch with you.
1. CHOOSE A NETWORK PACKAGE
Because everyone uses the Internet differently, Apogee lets you choose the ResNet service that's right for you. The speed you choose will determine how fast you can browse, stream, and download from the network, as well as how many mobile devices you can connect at one time (like a smartphone, wireless printer or gaming system).
2. REGISTER YOUR ACCOUNT
Beginning October 9, 2012, residents can pre-register for an account at www.myresnet.com. Once you've created a unique username and password, you can log in and access the ResNet on the day your building transitions. (Please go to the UIU IT Maintenance Calendar to see proposed target dates for your building.)
3. CONNECT YOUR DEVICES
To connect devices to the network, simply log in to your dashboard at www.myresnet.com and select Connect a Device. Follow the prompts to link each mobile device to your ResNet account. (As a reminder, go to https://ittickets.uiu.edu/otrs/customer.pl for FAQ's regarding how to find your device's MAC address.) If you need any assistance registering or connecting your devices, call Apogee support at 855-813-7009. A support representative is available 24 hours a day to assist you.
UIU IT Service ticket numbers are down...Good News!
The month of August is typically one of the busiest months for the UIU IT department. The combination of returning students, new students, and new faculty and staff generates an extreme workload on top of an already bulging backlog of service tickets. But, this year has been a bit different.
Last year's month of August seen 1,638 service tickets created while the 2012 comparative time frame lists 1,194 creations. Although this is still a very large number of cases for the crew of 9 plus 2 part-time work study students to handle, the reduction of 444 new tickets is a welcomed sight. Why the significant decline in new service ticket creations? As with any technology situation there could be a number of reasons.
Perhaps the added FAQ's to the service ticket login page or even greater awareness of the full array of FAQ's once logged in to the ticket system plays a part. Maybe the added self-help options on the IT webpages played a part. It could be the additional training for the RA's (KUDOS TO YOU ALL!) regarding UIU technology. Or, maybe the UIU Community is starting to reap the benefits of the multitude of various UIU strategic projects, policies, and process redesigns.
Don't get too excited yet though. As you may remember from the most recent IT newsletter (August 1, 2012), the enormous backlog is still affecting IT service requests and resolution times. But, as over half of the current backlog are duplicate ID removal requests, the aforementioned process redesigns will hopefully continue to reduce service ticket load therefore reducing your resolutions times.